What is your delivery & returns policy?

All Courier orders will be charged £7.50. We aim to Deliver next day wherever possible.  We require a minimum of 10Kg for all courier deliveries in order to help keep the box contents frozen during transit (This equates to approx. 18 Packs)

For any deliveries to the Highlands & Islands and Northern Ireland,  you should contact us for a specific delivery charge before completing your order.

Can I pick up my order in store?

Any orders can be collected from our Boroughbridge site or from our site in Hutton Cranswick, East Yorkshire (YO25)

Can I pick up my order in store?

Any orders can be collected from our Boroughbridge site or from our site in Hutton Cranswick, East Yorkshire (YO25)

How much do I need to feed?

The guide is to feed between 2% and 3% of the animal’s body weight daily (or of their ideal body weight if they need to gain / lose weight).

Every dog is an individual and many need more or less than the guidelines. We feed for body condition; if they look a little bit chubby we decrease and if they are using a lot of energy we feed more! It’s important not to get fixated on percentages and remember that the look and feel of the dog are what matters.

Do I need to add supplements to my dog’s diet?

A properly varied raw diet with 80% meat, 10% bone, 10% offal, sourced from a variety of meat sources, with some oily fish and fresh eggs and occasional veg (particularly green) should provide a great basis for the nutrition required.

Can I feed cooked bones?

No! Cooked bones are brittle and splinter which can be dangerous. Raw bones are comparatively soft and flexible.

My dog doesn’t drink much since starting on raw, is this normal?

Meat by nature is around 60-70% moisture. So it’s natural your pet won’t be desperately trying to quench it’s thirst like it would after a bowl of dry biscuits! All the extra water is naturally in their food.

How many different proteins should I be feeding?

As many as possible! Variety is the spice of life. We always strive for 4 different types to offer a varied diet, but there is really no definitive answer. If your pet has no allergies it is very easy to achieve a wide range of protein sources.

Can I feed kibble and raw at the same time?

It is not advised, and kind of defeats the point of switching to the most natural diet if fed alongside a highly processed dry food. Raw bone requires a more acidic stomach than kibble. If kibble is fed alongside raw then the acid may be weaker and cause tummy upsets from undigested bone. Furthermore, one of the reasons why it is safe to feed raw meat to our pets is because raw moves through the digestive system quicker than kibble, if dry food is fed also, the digestion overall is slowed which may give bacteria a chance to affect your pet.

What are 80/10/10’s?

Quite simply these numbers clearly highlight the percentages of mince, bone, organ meat (offal), formulation of the mince. The ingredients in raw dog food are completely all natural, all real, and are free from grains, gluten, additives and preservatives.

A complete 80/10/10 recipe contains 80% protein, 10% bone and 10% offal, three natural ingredients essential to your dog’s nutrition and wellbeing:

80% protein: Contains muscle meat, muscular organ meat and quality meat cuts. Protein is rich in amino acids, essential for growth, maintenance and repair, and also contains fat essential for energy.

10% bone: Contains ground meaty bones that are highly nutritious and rich in calcium, phosphorus, nutrients, minerals and vitamins, and support dental hygiene and mental stimulation, as well as aiding the healthy formation and release of stools.

10% offal: Nutrient dense, offal is a collective term for organ meat, specifically secreting organs such as liver, kidney, pancreas, spleen or brain, to name but a few. In Complete minces the 10% offal contains a mix of 5% liver and 5% other secreting organs, such as kidney and spleen.

What does my dog’s poop tell you?

As raw dog food is completely natural, free from unnecessary fillers and additives, your dog’s stool will be noticeably smaller and far, far less smelly.

The perfect poop should be easily passed, and be firm but not hard, will maintain its shape when picked up, and the colour will vary depending on the type of protein eaten and the amount of calcium from the bone content left.

Stool consistency and colour is an indicator of how your dog is digestively responding to their raw diet, and reflects what ingredients have been fed:

Yellow Stool: feeding a diet high in poultry such as chicken and turkey.

Dark Brown Stool: feeding red meat, such as beef or lamb.

Dark Black Stool: a raw meal containing a lot of blood will result in a black stool. The excess blood from the diet oxidizes in the colon, resulting in very dark stool. Organs such as liver and spleen have high amounts of blood present and can make a dog’s stool darker.

Tar-Like Stool: an unformed or loose tar-like stool is caused when there’s too much organ meat in the diet. Organ meat should consist no more than 10% of a dog’s diet and be made up of 5% liver and 5% other secreting organ (such as kidney, spleen or pancreas).

White/Grey Chalky Stool: hard and chalky stools mean that there is too much bone content present in the diet. To remedy, feed one boneless meal, and return to meals with a lower bone content.

Will feeding my dog raw food make them blood thirsty or aggressive?

Not at all! If anything you should see hyperactive or manic dogs become calmer throughout the day and at meal times as they’re not being filled with the artificial additives that are often found in kibble

Can I cook my Dougie’s dog’s food?

We wouldn’t recommend cooking your dog’s food due to the bone content, as the bone becomes brittle once cooked. Cooking raw food also reduces the nutritional value of the meal.